FAQ

Here are some frequently asked questions about shop

S.No.	FAQ
1	How can I add digital (downloadable) product to the store?
2	How can I add multiple products at a time?
3	Can I add variants for the products?
4	Is there any restriction on the number of products added by the vendors?
5	How can the vendor keep track of the payment to be received from sales made and completed?
6	Is it possible to show both digital and standard product on the shop?
7	Can we use USPS Shipping?
8	Can the Vendor add Shipping rates on their own ?
9	What is the max. length of file that can be uploaded with any Digital Product?
10	Can I add Variants to a digital product in the app?
11	Will I get help uploading the CSV files?
12	How can I reset the password?
13	Come posso reimpostare la password?

FAQ DETAILS

Here are details about faqs

How can I add digital (downloadable) product to the store?

You have to select the product type from the backend and in configuration you can set whether you want to add standard product or virtual product. You need to specify the shop type also, whether normal, digital or both (this will show both the normal and digital products on the shop).

NOTE : There is a limit on the file size of digital products added.

How can I add multiple products at a time?

You can add many products through "Add CSV Product" button on the backend.

To add, please follow : Product > Product Listing >> under more action >>> add product by CSV

Can I add variants for the products?

Yes, you can add variants to the product from the add product page.

From Backend Dashboard > Product >> Products Listing >>> Add product, then on the same page under 'variant details' this way you can add variants to the products.

Is there any restriction on the number of products added by the vendors?

No, there is no such restriction. The vendor can add unlimited number of products.

How can the vendor keep track of the payment to be received from sales made and completed?

Vendor can view the details of the payment from the "payment receive" tab under the dashboard.

Is it possible to show both digital and standard product on the shop?

Yes, you can show both digital and the standard product on the shop. You just need to set the set the shop type to "both" from the backend dashboard under configuration.

Can we use USPS Shipping?

Yes, you can use USPS but you wont be able to use stamps.com for the label generation as we are working on stamps for now.

Can the Vendor add Shipping rates on their own ?

Now the Vendor can have their own Custom Shipping Methods created and can add their own Shipping rates for their product.

What is the max. length of file that can be uploaded with any Digital Product?

The file can be of maximum 100MB to be uploaded with any digital product.

Can I add Variants to a digital product in the app?

No, You cannot create variants for digital products added to Your store. We not support variants for digital products.

Will I get help uploading the CSV files?

Please make a note that we will only check the CSV's that are in the format that we provide for the CSV. In case the CSV file provided is not as per the format then you need to change the file as per the prescribed format.

Also note that we wont be creating the CSV file, we will only check the CSV (if provided in prescribed format) in case you get any error while uploading the CSV.

As we have provided the limit for the CSV file upload, which is as per the API's so making any change to the same wont be possible.

How can I reset the password?

1) Always use this link: https://partner.affiliazen.com to log in from both pc and smartphone, although we always recommend from pc.

2) On the page that will open to you, on the right, you will find it says “Forgot your Password?”, click on it.

3) Now you will get a window where you can enter the e-mail address associated with your account, enter it and then click on the “Reset” button.

4) Once you receive the password reset e-mail for your account you can choose a new password and we recommend that you always keep it safe and private.

Come posso reimpostare la password?

1) Usate sempre questo link: https://partner.affiliazen.com per accedere sia da pc che da smartphone, anche se consigliamo sempre da pc.

2) Nella pagina che vi si aprirà, sulla destra, troverete scritto "Forgot your Password?", cliccateci.

3) Ora vi si aprirà una finestra in cui poter inserire l'indirizzo e-mail associato al vostro account, inseritelo e poi cliccate sul tasto "Reset".

4) Una volta ricevuta l'e-mail per il reset della password del vostro account potrete scegliere una nuova password e vi raccomandiamo di tenerla sempre al sicuro e privata.